Frequently Asked Questions (FAQ) for Transcription Services

Transcription is the process of converting spoken words into written text. Customers can record various forms of audio, such as interviews, meetings, focus groups, or dictations, and send them to ATS. We then transcribe these recordings into Microsoft Word documents according to their specifications.

What is transcription and how does it work?

What types of transcription services do you offer?

We offer a wide range of transcription services covering various industries, content, and subject matter - including legal, medical, general transcription, meetings, interviews, hearings, and more. Feel free to inquire about your specific needs.

How do I submit files for transcription?

Customers can use their preferred file transfer methods. For those without such methods, simply contact us, and we'll provide suitable options and instructions. Converting files to formats like MP3 before sending can streamline the process and save time.

What file formats do you accept?

We work with most formats including MP3, WAV, WMA, DSS, AIFF, among others. If needed, we can often convert incompatible formats. Customers should ensure they provide us with digital sound files for transcription.

How long does it take to transcribe one hour of audio?

Typically, it takes approximately four hours to transcribe one hour of clear audio and speech with two people working, using intelligent verbatim, standard format, for general content in non-urgent situations. Factors like audio quality and number of speakers can affect this estimate.

How long does it take to get a transcription done?

Turnaround time depends on various factors including volume, quality, and any pre-transcription processes required. We prioritize meeting customer deadlines and accommodate urgent requests to meet those deadlines.

Are my recordings/content confidential?

Yes, confidentiality is paramount to us. We uphold strict measures to safeguard customer data, including signing confidentiality agreements, deleting information upon request, and limiting access to authorized personnel only.

Can you handle accents and specialized terminology?

Absolutely. We have experience transcribing a wide range of accents and specialized terminology across different industries. Clear recordings and providing glossaries or specific instructions enhance accuracy.

Do you offer proofreading services?

Yes, we provide proofreading services for transcripts to ensure optimal accuracy, especially for recordings with significant quality issues. Additional time required for proofreading will be reflected in the invoice.

Do you transcribe languages other than English?

We transcribe recordings in English, containing a lot of te reo Māori throughout, and Samoan, and we do our best with any other languages encountered. While we do not provide translation services, we can assist with terminology research and accommodate specific language needs.

What is your pricing structure?

Our pricing varies based on factors like audio length, complexity, subject matter, and special requirements. Visit our Pricing Page for details or contact us for personalized quotes. We aim to offer competitive rates while delivering top-notch service and quality.

How do I make payments?

Most customers prefer to pay via online banking, while others use PayPal for secure transactions. Our payment terms are typically seven days from receipt of the invoice, but arrangements can be made for larger corporations and establishments.

If you have any specific questions not covered here, feel free to make contact for more information. We are here to assist you with your transcription needs.