Frequently Asked Questions (FAQ) for Transcription Services

What types of transcription services do you offer?

We offer a wide range of transcription services: intelligent, strict, and edited verbatim styles of transcription covering various industries not limited to subject matter or content - general and specialized including legal, medical, general transcription, meetings, interviews, hearings, and more. Languages. Feel free to inquire about your specific needs.

How do I submit files for transcription?

Customers can use their preferred file transfer methods. For those without such methods contact us and we will provide suitable options and instructions. Converting files to formats like MP3 before sending can streamline the process and save time.

What file formats do you accept?

We work with most formats including MP3, WAV, WMA, DSS, AIFF, among others. If needed, we can often convert incompatible formats. Customers should ensure they provide us with digital sound files for transcription.

How long does it take to transcribe one hour of audio?

It takes approximately four hours to transcribe one hour of clear audio and speech with two people, using intelligent verbatim, standard format, general content, and non-urgent deadlines. It takes longer where there are significant quality factors with recordings and speech.

How long does it take to get a transcription done?

We work very quickly. We have an organized team on hand. We work according to customer deadlines and expectations, often in excess of. Much depends on the volume of recordings coming through, quality of the same, special requirements for transcriptions. Meeting urgent deadlines is what sets ATS apart from all other transcription services. Put us to the test.

Are my recordings/content confidential?

Yes, confidentiality is paramount to us. We uphold strict measures to safeguard customer data, including signing confidentiality agreements, deleting information upon request, and limiting access to authorized personnel only.

Can you handle accents and specialized terminology?

Absolutely. We have experience transcribing a wide range of accents and specialized terminology across different industries and countries around the globe. Clear recordings and providing glossaries or specific instructions enhance accuracy.

Do you offer proofreading services?

Yes, we provide proofreading services for transcripts to ensure optimal accuracy, especially for recordings with significant quality issues, and where customers have special requirements for their projects. Additional time required for proofreading will be reflected in the invoice.

Do you transcribe languages other than English?

We transcribe recordings in English, containing a lot of te reo Māori throughout, and Samoan, and we do our best with any other languages encountered. While we do not provide translation services, we can assist with terminology research and accommodate specific language needs. That said, we do offer general translation for Samoan language. We are currently working on providing Hindi, and Spanish transcription.

What is your pricing structure?

We charge per hour of our time for all work carried out. Our pricing is clear on standard rates, specialized rates for different services. It varies based on factors like audio length, complexity, subject matter, and special requirements. Visit our Pricing Page for details or contact us for personalized quotes. We aim to offer competitive rates while delivering excellent transcription services and quality.

How do I make payments?

Most customers prefer to pay via online banking, while others use PayPal for secure transactions. Our payment terms are typically seven days from receipt of the invoice, but arrangements can be made for larger corporations and establishments.

If you have any specific questions not covered here, feel free to make contact for more information. We are here to assist you with your transcription needs.