How to place an Order with ATS

1. Tell us who you are and where you are located, and what your requirements are for transcription. We will agree on mutual terms for order to be placed, received, carried out, and delivered.

2. Check our RATES and great discounts. We take great pride in being flexible, working with our customers' budgets, and their specific needs for confidentiality, professionalism, and getting the job done on time. No order is too big, or too small. Your transcription needs are our high priority.

3. Students and staff from universities - let us know if your project is self-funded, or if it is being funded by the University. We know their processes. Ask ATS about placing orders where there is a deadline for funding. We cater for this specific need. We provide an excellent funding deadline transcription service.

4. Payment can be made via direct credit/online banking, or at PayPal.com. You do not need to have an account to use PayPal. Please use your Xero invoice number as a REFERENCE when making payment.

5. Transfer of files - some customers have their own file transfer portal. Others are OneDrive, Google Drive, Drop Box, WeTransfer, Hightail. Whichever you use, you must grant us permissions, direct access, or a code to the exact file location, to avoid lengthy delays. Please avoid sending individual links in separate emails. Provide us with one location where all files are located in one place.

6. We require specific information - how many people are in each of the recordings? Is there te reo Māori content? Is there any other specialist content, e.g. Legal, Medical, etc. ATS is not limited to content, industry, or subject matter.

7. You must agree to our terms for invoicing. First time customers may be required to pay invoice on quoted work before delivery of the same. Seven (7) day payment terms. For larger corporations, education providers, governmental departments – 20th of the following month is acceptable.

8. We appreciate your feedback.